Terms and Conditions

Term & Conditions of Holiday Letting

In providing booking services Thredbonet Marketing Pty Limited ABN 44 097 622 869 ("Thredbonet Marketing ") acts as an agent for various property owners and Thredbonet Marketing does not accept or undertake any personal liability when acting in this capacity.

Premises are let for holiday purposes only for the period stated on your letter/receipt by ThredboNet Marketing but may be subject to change as may be notified by the owner prior to the commencement of the booking. All advance deposits are accepted on behalf of the current owner, however we will not accept responsibility for decisions, actions or arrangements taken by the current owners of the premises or any other body which is outside our control.

ThredboNet Marketing reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon a possible and do out best to arrange alternative accommodation or alternative dates suitable, failing which all deposit monies paid will be refunded, but no other claim, right or action shall exist in or be made by either party.

It is our aim at all times to get our clients into their accommodation as soon as possible on the day of their arrival.The premises are to be vacated SHARP at 10.00am on the day of departure. Failure to depart before 10:00 on the day of departure may incur and extra charge which will be 1/7th of the 7 night peak season rate.

All damage, breakages or losses to the property and/or furniture/furnishings are to be reported to the ThredboNet Marketing and paid for immediately. All furnishings and equipment must be left in the premises as originally found. All properties have a strict NO SMOKING Policy.

Functions and parties on the premises are strictly not allowed. ThredboNet Marketing reserves the right to terminate your tenancy immediately if you cause nuisance or annoyance to neighbours or are found to be holding a function or party.

Unless stated within the property description, all premises are fully self-contained including linen i.e. sheets, pillowcases, towels, bath mats, tea towels.

The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking form will be charged automatically to the security deposit at $500 a day for the term of the booking.
You are required to allow repair and or service personal to enter the premises for the purpose of conducting any repair or service deemed necessary by Thredbonet Marketing. Such times of entering will be arranged prior where possible and will between the hours of 9:00 AM and 5:00 PM.

A deposit of 50% of the total cost of the booking, inclusive of all services ("Total Cost"), must be received within 3 working days of the reservation being made before a reservation can be confirmed. Failure to do so may result in the reservation being automatically cancelled without notice.
Final payment of the remaining 50% of the Total Cost must be received no later than 60 days prior to the arrival date. Failure to make the final payment on time will result in the booking being automatically cancelled without notice. Payment must be made in full, no part payments can be accepted and the payment must be made by the person whose name the booking is in. When payment is made by direct transfer from one account into another the payee must include name of booking in the details and if possible dates of booking.
Cancellation fees will be charged in accordance with the Cancellation Conditions set out below. If the date on which the reservation is made or the date on which the deposit is otherwise due, is less than 60 days prior to the arrival date, immediate payment in full of the Total Cost is required at the time of making the reservation unless otherwise notified to you at the time the reservation is made.

Cancellation Fees
Cancellation of a booking must be in writing & must be received by Thredbonet Marketing at the address or fax number stated at the end of these terms & conditions. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions. Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice & the following Cancellation Conditions will also apply.
Deposits cannot be transferred between properties & will not be refunded or applied towards payments for any other properties.

Cancellation Policy
Bookings cancelled more than 90 days prior to the arrival date are subject to a cancellation fee of 20% of the Total Cost. Bookings cancelled 60 to 90 days prior to the arrival date will incur a cancellation fee of 50% of the Total Cost.
For those bookings cancelled less than 60 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund)

ThredboNet Marketing reserves the right to charge a $50 amendment fee for booking changes. An amendment to your booking is possible where one date of the booking remains the same. In the event you wish to vary the booking by changing to different premises this will be treated as a cancellation unless ThredboNet Marketing is able to re-let the premises for the same duration as your original booking.

Security Deposits
Security deposits apply on all properties and a security deposit form will be required to be completed and faxed to 02 99297844 before occupation is allowed. The security deposit form will be emailed to you before arrival in Port Douglas.

Weather Conditions
Under no circumstances can ThredboNet Marketing or any of the property owners be held responsible for weather conditions and cancellations made thereafter. Holidays cannot be cancelled other than in accordance with the cancellation policy detailed in this document.

Changes, Responsibility and Further
Conditions - All information in respect of goods & services offered, including prices, is subject to alteration or withdrawal without notice. Thredbonet Marketing have the right to alter, amend or cancel all or any arrangements or prices in regard to accommodation. The right to alter prices referred to in the preceding paragraph applies until the Thredbonet Marketing has received a deposit.

No responsibility or liability is accepted or undertaken by Thredbonet Marketing, its employees, agents or contractors for any death, injury, accident, damage to personal property (including baggage) or any other matter arising from any act, omission or thing outside of their control.

In addition to the terms & conditions set out above, any booking is subject to such further terms & conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service.
Any provision of, or the application of any provision of, these term & conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.


THREDBONET MARKETING PTY LTD is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all.

THREDBONET MARKETING PTY LTD uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from THREDBONET MARKETING PTY LTD only last while you’re browsing our website. We do not store persistent cookies on your computer. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from THREDBONET MARKETING PTY LTD your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre glenn@thredbonet.com

Pricing Policy

THREDBONET MARKETING PTY LTD All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) where applicable.

ThredboNet Marketing recommends you obtain travel insurance. This insurance can protect you against loss of personal belongings, public liability & also against your need to cancel under certain conditions.

ABN 37 003 896 026
Po Box 48
Cammeray NSW 2062
Telephone 02 9929 7944
Facsimile 02 9929 7844
E-mail glenn@portdouglasreservations.com